OpenFIT Incident Log

Service Incident – OpenFIT Web Application Unavailable

30 March 2026 – Resolved

Incident Summary

Service affected: OpenFIT Web Application (app.openfit.care)
Start time: Approximately 13:18 UTC, 30 March 2026
Resolution time: 15:45 UTC, 30 March 2026
Duration: Approximately 2 hours 27 minutes
Status: Resolved

Impact

Users were unable to access the OpenFIT web application via app.openfit.care. All regions were affected. The OpenFIT API, Identity services, and mobile application were not impacted during this period. No data was lost and no assessments or sessions in progress were affected.

Root Cause

During a scheduled deployment on Sunday 30 March, a load balancer configuration change — made as part of ongoing infrastructure work — inadvertently remapped the app.openfit.care endpoint. This caused all web traffic to be routed incorrectly, resulting in a 404 error for users attempting to access the application. The change was identified and reverted, restoring normal routing.

Resolution

The Front Door routing configuration has been restored to its correct state. app.openfit.care is fully operational. No action is required from users.

Next Steps

We are reviewing our deployment process to ensure that Front Door routing configuration changes are validated against production rules prior to any deployment. Additional safeguards will be implemented to prevent recurrence.

Still Experiencing Issues?

If you are still seeing this error after the resolution time above, please try the following steps:

Step 1 – Hard refresh the page
Press Ctrl + Shift + R (or Ctrl + F5) on your keyboard. This forces the browser to reload the page without using any cached version.

Step 2 – Close and reopen your browser
Close the browser completely and reopen it, then navigate to app.openfit.care again.

Step 3 – Flush your DNS cache
Open Command Prompt (press the Windows key, type cmd, and press Enter) and run the following command:
ipconfig /flushdns
You should see the message Successfully flushed the DNS Resolver Cache. Then open your browser and try app.openfit.care again.

If you are still unable to access the application after completing all of the above steps, please contact our support team.

Apology

We sincerely apologise for the disruption this caused. If you have any questions, please contact our support team by raising a ticket at support@openfit.care.