Change Log 2025

We continue to welcome your input and are always available for a catch-up call to discuss these updates or any other aspects of OpenFIT, including your implementation of Feedback-Informed Treatment.

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Q4 2025 — October to December

Customer Configuration – Company-specific Payor and Treatment Setting Values

New Feature · Admins

We have added support for tenant-specific dropdown values for payor and treatment setting fields (for example, CareOregon). This allows us to configure organisation-specific options without affecting other customers.

Feature – CSRS Available for Group Cases

New Feature · Clinicians

The Child Session Rating Scale (CSRS) can now be used with Group Cases. This brings Group case workflows into line with individual cases for organisations working with children and families.

Administration – Local Admins Can See Deleted Users

New Feature · Admins

Local Administrators can now view deleted users where appropriate. This makes it easier to troubleshoot access issues, audit historical activity and ensure user management is aligned with local governance processes.

Reporting – Power BI Embedded Support

New Feature · Admins, Clinicians

OpenFIT now supports embedding Power BI content directly within the application for eligible customers. This enables richer, interactive analytics experiences without requiring users to switch between systems.

API – Status Endpoints Accept External Keys

New Feature · API / Integration

The GetOrsStatus and GetSrsStatus API endpoints now accept client and episode external keys in addition to internal IDs. This simplifies integrations where the external system stores its own identifiers.

API – Incremental Data Pull Support

New Feature · API / Integration

Several OpenFIT API GET endpoints have been extended to support incremental data pulls. Integrations can now request only recently changed records, reducing load and making scheduled synchronisations more efficient.

Localisation – Additional Languages

New Feature · Clinicians, Admins

New languages have been added to OpenFIT for both the user interface and, where available, outcome measures. This supports wider deployment in additional countries and language groups.

Reporting – User Report Source Column and Direct/Share Calculations

New Feature · Admins

The User Report now includes a Source column and improved calculations to distinguish between “Direct” and “Shared” usage. This gives clearer insight into how surveys are being distributed (for example, via direct links versus shared channels).

Reporting – Gender Added to Reports

New Feature · Admins, Clinicians

Gender is now available as a filter and field in key reports. This addresses user requests to analyse outcomes by gender where appropriate and permitted by local governance.

Branding – Consistent Use of “OpenFIT”

Improvement · All Users

We standardised the product name to “OpenFIT” across the application to ensure consistent branding and avoid confusion caused by mixed capitalisation.

Messaging – Alternative SMS Provider and Resilience

Improvement · All Users

We have implemented an alternative SMS provider alongside Azure Communication Services to improve resilience and delivery rates across different countries and mobile networks. This underpins improvements in survey invitations and 2FA codes.

Email Infrastructure – Region-specific Azure Communication Services

Improvement · All Users

We now use separate Azure Communication Services (ACS) resources for email in AU, EU and CA. This improves deliverability and supports regional data-handling and governance requirements.

Email Infrastructure – Move to Azure Communication Services

Improvement · All Users

OpenFIT email communication is now powered by Azure Communication Services. This modernises our email stack, improves monitoring and aligns with the SMS infrastructure changes described above.

Data Management – Extended Batch Import CSV

Improvement · Admins

The batch import CSV format has been extended to support additional fields and upsert behaviour across more entities. This makes it easier to perform bulk updates and migrations without manual data entry.

Messaging – Dedicated SMS Template

Improvement · All Users

SMS messages now use a dedicated template optimised for the shorter format of text messages, rather than reusing the email template. This improves clarity for clients receiving survey invitations by SMS.

Support – Change of Support Email Address

Improvement · All Users

We updated the primary support email address to support@openfit.care. This is now reflected across the application and in automated communications.

Measures – Removal of GCSRS from Survey List

Improvement · Clinicians

The GCSRS measure has been deactivated and removed from the survey templates list, reflecting current recommended practice and simplifying the survey selection options for clinicians.

Scoring – ORS and SRS Scores to One Decimal Place

Improvement · Clinicians

Displayed ORS and SRS scores are now rounded consistently to one decimal place. This makes charts and reports easier to read while preserving clinically meaningful precision.

Reporting – Clearer Age Bands for Adolescents, Adults and Children

Improvement · Admins, Clinicians

Age-based reporting has been refined so that adolescents, adults and children are categorised in a clearer and more consistent way (for example, < 18 is treated as adolescence). This helps align OpenFIT reports with common clinical and service definitions.

Support – Activation Emails BCC to OpenFIT Support

Improvement · Admins

Account activation emails can now BCC the OpenFIT support team. This helps us monitor activation flows and assist customers more quickly if new users encounter difficulties.

Usability – Edit Client Button from Case

Improvement · Clinicians, Admins

We added a clearer “Edit Client” option from the Case view so that clinicians and administrators can quickly update client details without having to navigate through multiple screens.

Accessibility – PHQ-9 Colour Adjustments

Improvement · Clinicians

The colour palette used in PHQ-9 charts has been adjusted to be less saturated and more accessible, while still clearly differentiating severity levels. This supports better readability for users with visual sensitivities.

Security – Improved 2FA Verification Code Delivery

Bug Fix · All Users

We addressed issues where two-factor authentication verification codes could arrive late or not at all for some users. Code delivery via email/SMS has been made more reliable as part of our broader messaging infrastructure improvements.

SPI – Enable SPI Beyond 50 Sessions

Bug Fix · Clinicians

We removed a limitation where the Success Probability Index (SPI) could show “N/A” when a client exceeded 50 sessions (the original length of the model). SPI now continues to function for long-term treatment episodes.

Bug Fix – Reliable Session Updates

Bug Fix · Clinicians

We resolved an issue where duplicate schedules could prevent sessions from updating correctly, which in turn affected reports and follow-up scheduling. Session updates are now applied reliably even when schedules have been changed multiple times.

Permissions – Data Entry User Type “Handle Cases” Behaviour

Bug Fix · Admins

We clarified and corrected how the “Handle Cases” checkbox behaves for the Data Entry user type. This ensures that permissions match expectations for staff who enter data on behalf of clinicians without full case-management rights.

Data Quality – Country Field Trimming for Phone Codes

Bug Fix · Admins, Clinicians

We fixed an issue where extra spaces in the Country field could interfere with default country codes when entering phone numbers. The system now trims values to ensure consistent dialling code behaviour.

Surveys – GAD-7 Translation Fallback

Bug Fix · Clinicians

For the GAD-7 questionnaire, if a translation is not yet available in a given language, OpenFIT now falls back to English in a controlled way instead of displaying blank or inconsistent text. This ensures that the measure remains usable while translations are completed.

Q2 2025 — April to June

Demographics – Multi-Select Ethnicity Field

New Feature · Admins, Clinicians

The ethnicity field has been changed from a single-select dropdown to a multi-select field, allowing clients to have more than one ethnicity recorded. This better reflects clients whose backgrounds span multiple ethnic groups.

Administration – Expanded Collateral Rater Relationship Types

New Feature · Admins

Two new relationship options — Parent and Step Parent — have been added to the Collateral Rater type list. This supports agencies providing services to children and families where parent figures are completing ratings on behalf of their child.

Reporting – Profession Filter Added to Reports

New Feature · Admins

The Profession field is now available as a filter in the Users Report and is also surfaced as a column in the Statistics and Effect Size reports. This allows supervisors and administrators to analyse outcomes and usage patterns broken down by professional role.

Surveys – Client Name Shown on Shared Survey for Collateral Raters

New Feature · Clinicians

When a collateral rater (for example, a parent) receives a shared survey, the name of the client being rated is now displayed on the survey screen. This is particularly useful when a single collateral rater is completing ratings for more than one client.

Surveys – Retake Survey from Score View

Improvement · Clinicians

A Retake button is now available directly from the ORS and SRS score views. This removes the need to navigate away from the score screen to initiate a retake, making the in-session workflow faster and simpler.

Surveys – Original Scores Preserved on Retake

Improvement · Clinicians

When a survey is retaken, the original score lines remain visible on the chart alongside the new scores. This gives clinicians a clear visual record of the change between attempts.

Surveys – Survey Scheduling Restored

Improvement · Clinicians

The ability to schedule surveys for future delivery has been restored. Clinicians can again set a date and time for a survey to be sent, supporting planned follow-up between sessions.

Surveys – QR Code Usability Improvements

Improvement · Clinicians

The QR code share option now includes a clearer prompt indicating that the code should be tapped or clicked. QR codes are also now available for collateral rater sharing, expanding the ways clinicians can invite collateral raters to complete a survey.

Reporting – SRS Cutoff Lines in Combined View

Improvement · Clinicians

Clinical cutoff lines are now displayed on the SRS graph in the combined view and when viewing collateral rater scores. This aligns the SRS graph with the existing ORS cutoff line display and supports clinical decision-making.

Usability – Improved Appointment Time Selection

Improvement · Clinicians

Seconds have been removed from the appointment time input field to simplify data entry. The time dropdown now also defaults to the nearest available timeslot to the current time, reducing clicks for the most common scheduling scenario.

Cases – Save Button Added to Edit Case Details Screen

Improvement · Clinicians, Admins

A dedicated Save button has been added to the Edit Case Details screen, providing a clear and consistent way to confirm changes when editing case information.

Accessibility – Improved Colour Contrast for Collateral Rater Scores

Improvement · Clinicians

In the combined score view, the colour scheme for distinguishing between multiple collateral raters has been updated to use higher-contrast colours. This makes it easier to identify individual rater curves at a glance, particularly where several collateral raters are present.

Reporting – User Report Header Row Stays Fixed When Scrolling

Improvement · Admins, Clinicians

The header row and Name column in the Users Report now remain visible when scrolling through large reports. This makes it significantly easier to track which clinician or column you are reviewing without having to scroll back to the top.

Reporting – Unused Custom Field Filters Hidden

Improvement · Admins, Clinicians

Report filter panels now only show custom fields that are enabled for your organisation. For example, if the Nationality field is not configured for your agency, it will no longer appear as a filter option. This reduces clutter and makes filtering faster.

Navigation – ‘Locations’ Menu Renamed to ‘Locations and Tags’

Improvement · Admins

The Locations item in the left navigation panel has been renamed to Locations and Tags, making it clearer that tag management is also found in this section. This addresses feedback from administrators who had difficulty locating the tags configuration.