Change Log 2024

We continue to welcome your input and are always available for a catch-up call to discuss these updates or any other aspects of OpenFIT, including your implementation of Feedback-Informed Treatment.

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Q1 2024 — January to March

Administration – Receptionist User Role

New Feature · Admins

A new Receptionist user role has been introduced for administrative staff who need to manage client records and cases without full clinical access. Available menu items are scoped to match the day-to-day workflow of reception and support staff.

Reporting – Department Filter Added to Reports

New Feature · Admins

A Department filter has been added to all key reports, allowing administrators to segment data by team or department within their organisation.

Bug Fix – Inactive Clients Excluded from Collateral Rater Selection

Bug Fix · Clinicians

When a client is marked as inactive, they no longer appear as an option in the collateral rater selection list. This prevents inactive client records from being linked accidentally to active cases.

Q2 2024 — April to June

Reporting – “No Data” Filter for Picklist Fields

New Feature · Admins, Clinicians

Report filters for picklist fields now include a “No data” option, making it possible to identify and audit records where a value has not yet been set. This is useful for data quality reviews and completeness checks.

Reporting – Episodes with No Sessions Excluded from Dropout Rate

Improvement · Admins

Episodes with no sessions recorded are now excluded from the dropout rate calculation. This prevents inflation of the dropout figure for organisations that have open episodes with no session data yet entered.

Sessions – Who Captured Each Survey Now Visible

Improvement · Clinicians

The Sessions screen now shows which user captured each ORS and SRS survey, providing an audit trail for cases where multiple staff members may contribute session data for a single client.

Q3 2024 — July to September

Surveys – Share Surveys with Parents and Collateral Raters for Children

New Feature · Clinicians

Clinicians working with children can now share surveys directly with parents and family members as collateral raters. The Share Survey flow has been extended to support child and family cases, making it easier to gather perspectives from multiple household members.

Administration – Client Data Entry User Role

New Feature · Admins

A specialised Client Data Entry role has been added for staff who administer surveys or intake processes on behalf of clients. The role is designed for users who enter data on behalf of others but do not require full case management access.

Administration – Move Clients Between Locations

New Feature · Clinicians, Admins

Clients and collateral raters can now be moved between locations by authorised users. This supports multi-disciplinary teams and organisations where clients transition between service areas over the course of their care.

Surveys – Redesigned Share Survey Screen

Improvement · Clinicians

The Share Survey screen has been redesigned to make navigation faster when working with families. Switching between sharing with the client and sharing with a collateral rater now requires fewer steps, and the layout is clearer when multiple raters are involved.

Surveys – QR Code Share Survey Improvements

Improvement · Clinicians

The QR code tab within the Share Survey screen has a clearer layout and now includes a visible tap/click prompt, making it easier for clients to use the QR code during or between sessions.

Reporting – User Statistics Report Filter Improvements

Improvement · Admins

The User filter in the User Statistics Report now offers three new quick-select options: All Users, All Current Users (including unactivated accounts), and All Deactivated Users. This simplifies bulk reporting across different user states without needing to select individuals manually.

Reporting – Custom Field Values Included in Session Export

Improvement · Admins

The session export now includes custom field values such as Treatment Setting, Level of Care, and Payor. This allows administrators to perform richer analysis in external tools with full case-level context included in a single export file.

Bug Fix – Chart Legend Readability Fixed

Bug Fix · Clinicians

A fix was applied to the chart legend in combined and score views to improve readability and make it easier to distinguish between client scores, collateral rater scores, and clinical cutoff lines.

Bug Fix – Previous Scores Not Visible After Retake Case

Bug Fix · Clinicians

We fixed an issue where previously recorded scores were not always displayed after clicking Retake Case. Scores now load correctly every time the retake flow is initiated.

Bug Fix – Report Filter Clear Button Not Clearing Selection

Bug Fix · Admins, Clinicians

The Clear (×) button on report filter dropdowns was not resetting the selected value in all cases. The button now reliably clears the filter selection when clicked.

Bug Fix – SRS Survey Links Not Working in SMS

Bug Fix · Clinicians

Survey links for the SRS sent via SMS were not loading correctly for recipients. The issue has been resolved and SRS survey links now open reliably on mobile devices.

Bug Fix – Session Count Incorrect in Statistics Drill-Down Screen

Bug Fix · Admins, Clinicians

The session count shown in the Statistics Report drill-down screen was not always accurate. The count now correctly reflects the number of sessions included in the selected filter criteria.

Bug Fix – ORS and SRS Cutoff Scores Not Displaying in Collateral Rater View

Bug Fix · Clinicians

Clinical cutoff lines for ORS and SRS were not displaying correctly when viewing scores in the collateral rater view. These lines are now shown consistently regardless of which view is active.

Q4 2024 — October to December

Localisation – Thai Language Support

New Feature · Clinicians

Thai translations have been added for the ORS, SRS, and all measured variants. OpenFIT now supports Thai as a full survey language, available for partner organisations working with Thai-speaking clients.

Messaging – Improved SMS and Email Delivery Speed

Improvement · All Users

We optimised how OpenFIT interacts with our SMS and email delivery providers. Survey invite messages that previously took up to ten minutes to arrive now typically deliver within six to ten seconds of being sent.

Email – Updated Survey Sender Address

Improvement · All Users

Survey invite emails are now sent from noreply@openfit.care. This brings email sending in line with the updated support domain and improves deliverability for organisations with email allow-listing in place.